According to Deputy Minister of the Cabinet of Ministers of Ukraine Yulia Guseva, the Government Contact Centre is now available via chat, and Viber and Telegram messengers.
“Chat and messengers are now launched and available on https://ukc.gov.ua/. Welcome to SME support chat on the Ministry of Digital Transformation website at https://thedigital.gov.ua/hotline and Diya mobile app on the Ministry of Social Policy website at https://www.msp.gov.ua/,” she wrote on her Facebook page.
Yulia Guseva also noted that nearly 61% of users opt for Viber and 18% for Telegram, while the remaining share of users prefer online consultations on the website.
A tool for a user to evaluate the quality of consultation is also launched.
“It is now the user who evaluates whether the consultation was helpful, and it is this evaluation that triggers consultant training, motivation and content filling,” wrote the deputy minister. According to Yulia Guseva, 43% of users are satisfied with one-click handling of the matter, 20% do not obtain quality response (and, indeed, improvements are necessary), and 37% of users have not yet made up their mind.
In addition, the customs support helpline was launched at 1548, and the counselling helpline for disabled people at 1539.